We are currently looking for a strong, team-oriented leader to manage the service advisors and technicians in a growing service department. Successful candidates must have strong management abilities, demonstrate professionalism and have excellent customer service skills. This position is full-time.  Generation Hyundai offers comprehensive training, a competitive remuneration package and medical benefits.

Responsibilities:

• Managing all systems, procedures, and processes within the Service Department.
• Managing high service KPI's as per dealership and Hyundai standards.
• Tracking performance of service advisors and technicians.
• Meeting monthly performance targets.
• Providing an on floor presence through coaching, mentoring and ensuring quality standards.
• Providing support, supervision, scheduling and training for all Service Department employees.
• Coordinating of manufacturer warranty/recall customer contact, repair approval, parts acquisition and paperwork.
• Verification and analysis of work order and assigned performance metrics.
• Handling customer concerns and ensuring exceptional customer experience every time.

Qualifications:

• Exceptional customer service skills.
• Strong leadership aptitude.
• Excellent communication skills.
• Planning and organizational skills.
• Problem-solving skills.
• Minimum of 2 years within a Service/Parts/Sales Department.

You can reach us at 506-753-8000, rdaigle@generationhyundai.ca or in person at 3 Jagoe St Atholville NB